Shipping policy
Shipping Policy
1. Shipping Destinations
At Nylo, we ship to the countries and regions available for selection on our online store at the time of purchase.
Orders are prepared and shipped from our warehouse once payment has been successfully confirmed.
2. Order Processing and Delivery Times
Order Processing
Orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).
Shipping Time
Once your order has been shipped, the estimated delivery time is 2–4 business days.
Estimated Total Delivery Time
From the time your order is confirmed until delivery, the estimated timeframe is 3–6 business days, unless exceptional circumstances beyond our control occur.
3. Shipping Costs
Shipping charges are clearly displayed during checkout before you complete your purchase.
Nylo reserves the right to modify shipping rates at any time. However, you will always be charged the shipping fee displayed at the time your order is placed.
4. Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your shipping details and, when available, a tracking number that allows you to monitor the status of your delivery.
5. Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond Nylo's control, including:
- High order volumes.
- Delays caused by shipping carriers or logistics providers.
- Severe weather conditions.
- Local or national public holidays.
If a significant delay occurs, we will keep you informed and do our best to resolve the situation as quickly as possible.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the shipping address provided is incorrect or incomplete:
- Nylo is not responsible for any resulting delivery delays.
- Any additional shipping costs required to resend the package will be the customer's responsibility.
7. Lost or Undelivered Packages
If your order is marked as delivered but you have not received it, or if your package is lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and, whenever possible, provide an appropriate resolution.
8. Contact Us
If you have any questions regarding shipping, please contact our customer support team at:
Website: bynylo.com